Your questions answered

Welcome to our comprehensive FAQ section, designed to provide you with quick and clear answers to your most common questions about hiring a car or van from Northwichrentacar.com. We pride ourselves on transparent service and want to ensure you have all the details you need for a smooth rental experience.

Frequently asked questions

At Northwichrentacar.com, we believe in making car and van hire straightforward. Below, you'll find answers to the questions our customers ask most frequently, from understanding rental days to what to do in an emergency.

What is a rental day?

A rental day is defined as exactly 24 hours. So, if you pick up your vehicle at 9 am and return it at 8:45 am the following day, you will be charged for one day. However, if you return the car at midday the next day, you will have gone into another 24-hour period, so you will be charged for two days. We understand that things don't always go to plan so, if you are running a few minutes late, we won't charge you for an extra day; we give you a grace period of up to 25 minutes to cover unforeseen delays.

What should I know before picking up my vehicle?

Before you drive away, we recommend you: check the vehicle for existing damage, confirm the fuel quantity, understand your breakdown cover, and familiarize yourself with the car's functions and controls. We ask all our customers to video the car and return it in the same condition and we accept their video as a proof .

What if I have a problem during my rental, like a flat tyre or an accident?